Terms and Conditions – Car Detailing Canberra

Effective Date: [dd-mm-yyyy]
Business Name: [Your Business]
ABN: [Insert Number]


1. Definitions

  • “We/Us/Our”: [Your Business], provider of mobile car wash and detailing services in Canberra and surrounding areas.

  • “Customer/You/Your”: the individual or legal entity receiving our services.

  • “Services”: all car cleaning and detailing services provided by us.


2. Services

2.1 We provide services at the customer’s nominated location, provided the location is safe and suitable.
2.2 We reserve the right to refuse or reschedule services in the event of unsafe or unsuitable conditions (e.g., lack of water supply, hazardous surface, extreme weather).


3. Booking and Cancellation

3.1 Bookings are binding once confirmed verbally or in writing.
3.2 Cancellations must be made at least 24 hours prior to the scheduled service. Late cancellations may incur a cancellation fee of AUD $80.
3.3 We reserve the right to reschedule bookings in the event of severe weather or unforeseen circumstances.


4. Prices and Payment

4.1 All prices are exclusive of GST, unless otherwise stated.
4.2 Payment is required immediately upon completion of the service via [cash / bank transfer / card / online payment].
4.3 In case of late payment, we reserve the right to charge interest and/or recovery costs.


5. Customer Responsibilities

5.1 The customer must ensure free access to the vehicle and provide a safe and suitable location.
5.2 The customer must remove personal belongings from the vehicle prior to service.
5.3 The customer must disclose any pre-existing damage to the vehicle prior to service.


6. Liability

6.1 We are not liable for:

  • pre-existing damage to the vehicle or its accessories;

  • damage arising from defective parts, poor condition of the vehicle, or aggravation of existing faults;

  • loss of or damage to personal belongings left inside the vehicle.
    6.2 Our liability is, to the extent permitted by law, limited to the amount invoiced for the service.
    6.3 Nothing in these terms limits the customer’s rights under the Australian Consumer Law (ACL).


7. Warranty and Complaints

7.1 We provide services using reasonable care and skill.
7.2 If you are not satisfied, you must notify us within 24 hours of completion via [email/phone].
7.3 If a complaint is valid, we will provide rework or a proportional refund in accordance with the ACL.


8. Additional Charges

8.1 If a vehicle is excessively soiled (e.g., mud, pet hair, stains), we reserve the right to apply a surcharge.
8.2 Any additional charges will be communicated to the customer in advance.


9. Governing Law

9.1 These terms are governed by the laws of the Australian Capital Territory (ACT).
9.2 Disputes that cannot be resolved amicably will be submitted to the competent courts of Canberra.


10. Amendments

10.1 We reserve the right to amend these terms at any time.
10.2 The most up-to-date version will always be available upon request or on our website.